At Trothic, we are committed to ensuring that your orders are delivered to you in a timely and secure manner. We offer shipping across India and internationally to over 200+ countries, ensuring that you can enjoy our products no matter where you are.
Shipping Within India
- We ship all items anywhere across India.
- Delivery timelines may vary depending on your location, but typically, orders are delivered within 3-7 business days.
International Shipping
- We ship to 200+ countries, including the US, UK, Canada, Australia, New Zealand, and more.
- International Shipping Charges: Shipping costs are calculated based on the destination country and the weight of the package. These charges will be displayed at checkout.
- Customs and Duties: Please note that international orders may be subject to customs fees, import taxes, or other duties levied by the destination country. These fees are the responsibility of the customer and are not included in the shipping charges.
Order Confirmation
Once your order is placed, you will receive an order confirmation via email, including details of your purchase and estimated delivery date. Please ensure that the shipping address provided is accurate and complete, as any errors may result in delays or additional charges.
Order Delivery
- Tracking Information: Upon dispatch, you will receive an email with tracking details, allowing you to monitor the progress of your delivery.
- Delivery times vary based on location:
- India: 3-7 business days
- International: 7-21 business days depending on the destination
Delays in Delivery
While we strive to deliver all orders within the estimated timeframes, external factors such as weather conditions, customs clearance, or carrier delays may cause unexpected delays. In such cases, we will notify you and work with the courier to resolve the issue as quickly as possible.
Important Information Regarding Address
- It is the customer’s responsibility to provide accurate shipping information.
- If the address provided is incorrect or incomplete, it may result in the package being returned to us or undeliverable. In such cases, additional shipping charges may apply for re-delivery.
Product Availability
While we strive to keep our product listings updated, certain products may become unavailable due to high demand or stock shortages. In the event that an item is unavailable, we will notify you as soon as possible and provide alternative options or issue a refund.
Cancellations
- Before Shipping: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will cancel the order and process a refund.
- After Shipping: Once the order has been shipped, it cannot be canceled. You may, however, choose to return the item in accordance with our return policy.
Lost in Transit
While rare, packages can occasionally be lost in transit. If you believe your package has been lost, please contact us, and we will work with the courier to investigate the issue. If the package cannot be located, we will either reship the item or issue a refund, depending on the circumstances.
For any further assistance regarding your shipping or delivery, feel free to contact our support team. We're here to help!